IT Support Specialist - Medan

Join our dynamic team at Sarimelati Kencana as an IT Support Specialist in Medan and play a crucial role in maintaining our technological infrastructure. This position offers an excellent opportunity for individuals passionate about technology and customer service to make a significant impact in our daily operations. As an IT Support Specialist, you will be responsible for providing technical assistance to employees, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. Sarimelati Kencana is a leading company in Medan, known for its commitment to innovation and excellence. We provide a supportive work environment and opportunities for professional growth.

In this role, you will work closely with various departments to resolve IT-related problems, install and configure software and hardware, and provide training to new employees on IT systems. You will also be responsible for monitoring system performance, implementing security measures, and ensuring compliance with IT policies. This is a great opportunity to leverage your technical skills and customer service abilities in a dynamic and growing organization.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to employees, including troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems, networks, and other IT infrastructure.
• Monitor system performance and implement measures to improve efficiency and reliability.
• Ensure the security of IT systems by implementing and enforcing security policies and procedures.
• Provide training and support to new employees on IT systems and software.
• Document IT processes and procedures for future reference.
• Work with other IT team members to resolve complex technical issues.
• Stay updated with the latest technological advancements and trends.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a related role.
• Proficient in using IT support tools such as ServiceNow, Jira, and other ticketing systems.
• Strong knowledge of operating systems such as Windows and Linux.
• Familiarity with network protocols and security measures.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator are a plus.

🛠️ Keahlian

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