Personal Assistant & Customer Experience Specialist

Are you a dynamic professional with a passion for both administrative excellence and delivering exceptional customer experiences? Servay is seeking a Personal Assistant & Customer Experience Specialist to join our team in beautiful Bali. This role offers a unique opportunity to blend your administrative skills with your customer service expertise, creating a seamless and memorable experience for our clients.

As a Personal Assistant & Customer Experience Specialist, you will be the backbone of our operations, ensuring that everything runs smoothly behind the scenes while also being the first point of contact for our clients. You will handle a wide range of tasks, from managing schedules and coordinating travel arrangements to providing top-notch customer support. This role is perfect for someone who thrives in a fast-paced environment and enjoys solving problems with a smile.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate the personal schedules of high-profile clients, ensuring all appointments and meetings are efficiently organized.
• Assist in the planning and execution of events, including travel arrangements, accommodation bookings, and local logistics.
• Provide exceptional customer service by handling inquiries, resolving issues, and ensuring client satisfaction.
• Maintain and update client files, ensuring all information is accurate and up-to-date.
• Coordinate with various departments to ensure seamless communication and support for clients.
• Assist in the preparation of reports and presentations for clients, using tools like Microsoft Office and Google Workspace.
• Stay updated on industry trends and best practices in customer service and personal assistance.
• Act as a liaison between clients and internal teams, ensuring all needs are met promptly and professionally.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 3 years of experience in a customer service or administrative role, preferably in a high-profile or travel-related environment.
• Proficient in using Microsoft Office and Google Workspace.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong organizational and time management skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with CRM systems and customer relationship management practices.
• Passion for delivering exceptional customer experiences and a commitment to excellence.

🛠️ Keahlian

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