Customer Service Representative (CSR) - Healthcare Savings Account (Non-Voice Chat Support) | Entry-Level Welcome

Kickstart your career in healthcare customer service with Conduent, a global leader in business process solutions! We’re hiring Customer Service Representatives (CSR) for non-voice chat support roles focused on Healthcare Savings Accounts (HSAs). This is an entry-level position in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, offering a dynamic environment and opportunities for growth.

As a CSR, you will be the first point of contact for our clients, providing exceptional support and ensuring their queries are resolved efficiently. This role is perfect for those looking to build a career in healthcare customer service, with a focus on HSAs. You’ll use tools like Zendesk and Salesforce to manage customer interactions and ensure a seamless experience.

📋 Tanggung Jawab Pekerjaan

• Provide first-line support to customers via non-voice chat channels, addressing inquiries and issues related to Healthcare Savings Accounts (HSAs).
• Use Zendesk and Salesforce to manage and track customer interactions, ensuring timely and accurate resolutions.
• Assist customers with account setup, benefits enrollment, and general HSA-related queries.
• Document customer interactions and maintain detailed records for future reference.
• Collaborate with the team to continuously improve customer service standards and processes.
• Adhere to company policies and procedures, ensuring compliance with healthcare regulations.
• Provide feedback on customer satisfaction and suggest improvements to enhance the customer experience.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent, with a strong interest in healthcare and customer service.
• Basic knowledge of Healthcare Savings Accounts (HSAs) and related healthcare services.
• Excellent written and verbal communication skills in English.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and a customer-centric approach.
• Proficiency in using Zendesk and Salesforce is a plus.
• Willingness to learn and adapt to new technologies and processes.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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